Frequently Asked Questions
Everything you need to know about our products, shipping, and returns.
How do I know what size to order?
We provide a detailed size chart on every product page. Our flannels are designed with a generous athletic fit; if you are between sizes, we recommend sizing down for a more tailored look or sizing up for a classic loose fit.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are in original, unworn condition with tags attached. Please note that limited edition collaboration items are final sale.
When will my order ship?
Standard orders are typically processed and shipped within 1-3 business days. During major product launches or holiday seasons, processing may take up to 5 business days.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please be aware that international customers are responsible for any applicable customs duties or taxes.
How should I care for my Dixxon flannels?
To maintain the longevity of your gear, we recommend machine washing cold with like colors and hanging to dry. Our signature D-Tech fabric is designed to be wrinkle-resistant and breathable without the need for high heat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, Google Pay, and Shop Pay Installments.